Madre is a proudly Malaysian footwear brand founded in 2013 by Adha Izhan. We focus on stylish, comfortable shoes loved by women across Malaysia, Brunei, and Singapore.

Our signature bestsellers include:

• Wedges: Reana Luxe, Dhea, Ruby
• Heels: Lily, Vienna X, Seroja X
• Flats: Bayu, Suri, Ayra

Our store is located in Cyberjaya (Waze/Maps: Madre Cyberjaya, D-G-11, Plaza CrystalVille, Jalan Vita 1, Lingkaran Cyber Point Timur, 63000 Cyberjaya, Selangor).

You can also find us online via our Website (www.madre.my), TikTok and Instagram (@madre.my), or Facebook (Madre Malaysia).

We do not currently provide these services, but please follow our social media updates as we plan to enable them to ensure all Madre Lovers can easily secure pairs of Madre.

You can browse our website (www.madre.my) and click on the items you're interested in for further review.

Yes! Our stock is the same across both the Physical Store and Website. However, it's based on a first-come, first-served basis — so, availability may change quickly if someone else checks out before you.

Unfortunately, you are unable to do that. It is on a first-come, first-served basis, and we highly recommend that you make your purchase as soon as possible, because our stock is synchronized across physical store and the website.

For any urgent matters, please contact our Customer Service on WhatsApp: +6018 668 6761 or click here.

Madre shoes come in three types of cutting: Large, Standard, and Small.

Before purchasing, kindly measure your foot length and width (in cm) and compare it with the size chart available on each product page.

On each product page, we’ve also included easy guides to help you measure your feet correctly.

Don’t worry, our team is here to help. For further assistance about size consultation, please reach our Customer Service on WhatsApp: +6018 668 6761 or click here.

Our shoes generally fit feet with a maximum width of 10cm.

Still unsure? Chat with our Customer Service on WhatsApp: +6018 668 6761 or click here.

It depends on the condition. Please consult with your doctor first and carefully review the shoe’s material, design, and specifications before purchasing.
Note: Madre does not provide orthopedic or medical footwear.

• Custom sizes: Sorry, we don’t offer custom shoe sizing. But you can check out our shoe paddings to improve the fit.
• Custom designs: We don’t offer individual custom designs or prints. For bulk or corporate orders, please drop an email to our PR (shikin@madre.my), or you may reach us on WhatsApp: +6012 866 8837 or click here.
  
  

It is not necessary to create an account; however, we recommend that you create one just to ensure you experience a smooth checkout process for your next purchase.

We do not provide gift wrap service.

But, we are more than happy to entertain your request for message card service. Please contact our Customer Service on WhatsApp: +6018 668 6761 (click here) or email (shop@madre.my) soonest after your order has been confirmed.

After you place an order, you will receive a confirmation email. Once the details have been verified, your order will be accepted, and the item will then be dispatched. You will receive a further email notification once your order is dispatched.

Our Customer Service team will be in touch with you should there be any need to verify further details.

We highly recommend that you always do further checks on your order and shipping details, as our team might process your order right away.

However, you may still reach our Customer Service on WhatsApp: +6018 668 6761 or click here for further assistance.

Please note that we could only entertain amendment requests made before 9 AM (the next day after your order has been made) as we work towards fulfilling your orders as soon as possible.

Sure! Please choose the “Pick Up” option before proceeding to checkout.

Yes, as our stocks are all synced across Online and Offline platforms.

We will prepare your items within 24 hours after the order has been made. You will receive an email notification if the items are ready to pick up at our physical store. Here’s our address:

D-G-11, Plaza Crystalville
Jalan Vita 1, Lingkaran Cyber Point Timur
63000 Cyberjaya, Selangor
Malaysia

Phone: +6018 353 0336

Waze/Maps: Madre Cyberjaya

During the checkout process, we provided a few options for you to make payment, which are Credit Card and Online Banking.

If you wish to do an instalment, you may choose the Atome – PayLater option.

For any payment gateway problem, you may reach out directly to the Customer Service of the bank.

We are also reachable on WhatsApp: +6018 668 6761, or click here should you need further assistance.

For orders within Malaysia, it will take 3 – 5 working days to receive your order via Ninja Van / Poslaju.

We understand your concern about receiving the items in perfect condition. Our team is committed to packing your order with love and care. You may also consider choosing ‘Single / Extra Bubble Wrap’ prior to your checkout process.

Though we cannot guarantee the condition when it’s already been passed to our partnered couriers, but fret not, Ninja Van / Poslaju always ensures to deliver your order safely and sound.

You may track your order movement at https://www.tracking.my/ by putting the tracking number or simply clicking the tracking link attached to the shipment confirmation email.

For international orders, we only accept to ship to Singapore, Brunei, and the United States, and it will take between 5 – 9 working days to receive your order via Ninja Van.

Please do note that Customs or import duties are levied once the parcel arrives in its final country. These fees must be paid by the parcel recipient (this also applies to retail and wholesale clients).

Unfortunately, we have no control over these charges and cannot estimate the cost because customs laws and import fees vary by nation.

We are pleased to assist you. Kindly read our Return and Exchange Policy or click here for more details.

You may request for exchange within 7 days after the item reaches you, and please give us 2 – 3 working days to process your exchange item once we receive the returned item.

If the return is due to customer preference, the customer will be responsible for the return and exchange shipping fees. If the return is due to our error, we will cover the return and exchange shipping costs.

Note: Items bought during the Sale / Defect are not accepted for exchanges.

After your request has been approved, you should return the item within 7 days of receiving the original item.

Once we receive the returned item, it will take between 2 – 3 working days for us to process and ship your exchange item.

After your request has been approved, you should return the item within 7 days of receiving the original item.

Once we receive the returned item, it will take within 14 working days for us to process the refund.

Store Credit is a sum of your balance payment transferred/maintained in our system or your signed-up account. This balance can be used for your next purchase by simply logging in to your account and proceeding with the checkout.

Store Credit happens because of these reasons:

• You agreed to exchange for an item at a lower price than what you’ve paid; or,
• You agreed to transfer the refund amount into your signed-up account; or,
• An error occurred from our side, and both parties agreed to transfer it as your store credit

Should you have any problems redeeming it, please do not hesitate to reach our Customer Service on WhatsApp: +6018 668 6761 or click here.

Of course we do! If you are thinking of giving shoes as a gift for your loved ones but are afraid the size might not match them, you can consider giving a gift card instead.

Kindly search for “Madre Gift Voucher” in the search bar.

• The Madre Gift Voucher will expire in a month after the date issued.
• Madre Gift Voucher is available in various values to start with RM50, RM100, RM150, & RM200.
• The value of the Madre Gift Voucher cannot be exchanged for cash.
•  A lost or stolen voucher will not be replaced.
• You can redeem it during your online checkout process, or bring it to our physical store.

As you wish, you can use these Madre Gift Cards exactly like cash to make any purchases at Madre Check-outs on the website, at the physical store, and even through WhatsApp: +6018 668 6761 or click here.

We are looking forward to fresh ideas and would love to make an improvement to serve you better with our products. Kindly fill in this form (click here), and our team shall review your ideas and reach out to you if possible.

We are happy to hear that! Please drop your email to our PR (shikin@madre.my), or you may reach us on WhatsApp: +6012 866 8837 (click here).

Thank you for your interest. We are more than happy to be featured! Kindly drop your email to our PR (shikin@madre.my), or you may reach us on WhatsApp: +6012 866 8837 (click here).