Returns & Exchanges

Exchange & Refund Policy

Return Policy

Returns / Exchanges request with following reasons will NOT be accepted :

  • Any items purchased during sale or at discounted price are not eligible for returns / exchanges.
  • Any purchase that are bought from any third party. Please note that we do not have any registered agents or personal shoppers.

 

Return & Exchange Process

1. If you receive the wrong / defective items or sizing problem, please include a picture of the product and the purchase receipt as proof to our team through,

• WhatsApp +6018 353 0336 or
• Email to shop@madre.my

 

2. After the request has been validated, you may return the item to the address as below by using your preferred courier service

Return address
  Madre, D-G-11 Plaza CrystalVille Jalan Vita 1,
Lingkaran Cyber Point Timur, 63000
Cyberjaya, Selangor

 

3. If you want to change the size, the postage cost will be borne by the customer of RM5 (SM) / RM10 (SS) and payment is only accepted through internet banking.
Please make payment at:
 
Maybank
568603-02-3082
Madre Sdn Bhd
Terms & Conditions
  • The original receipt is required for this return process.
  • Requests for this process must be made within 7 days from the date the item reaches you.
  • Exchange for monetary value is NOT ALLOWED.
  • This process is subject to stock availability. Additional payment is required if the price of the item exceeds the price of the original item.
  • Products purchased at promotional prices cannot be returned or exchanged.

** Madre Sdn Bhd reserves the right to any final decision


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Return & Refund Process

1. If you received defective items, please include a picture of the product and the purchase receipt as proof to our team through,

• WhatsApp +6018 353 0336 or
• Email to shop@madre.my

 

2. A complaint form will be provided via WhatsApp / Email for you to fill in. Please expect the status of your request within 1-3 business days.

 

3. After the request has been validated, you can return the product to the address as below using your preferred courier company. Madre will not be responsible for any loss or damage to your return package handled by the chosen courier company.

Return address
  Madre, D-G-11 Plaza CrystalVille Jalan Vita 1,
Lingkaran Cyber Point Timur, 63000
Cyberjaya, Selangor

 

4. The returned product will go through QC ( quality check ) by Madre and confirm that the product meets the characteristics we set. Please allow us 3 to 5 days to process your request.

 

Terms & Conditions

  • Requests for this process must be made within 7 days from the date the item reaches you.
  • Items must be returned according to the return process above.
  • Items must be returned in their original, unworn, unwashed, untorn or scratched condition along with the original receipt and packaging.
  • Refunds will be processed within 14 working days after Madre receives the original item.
  • Products purchased at promotional prices cannot be returned or exchanged.
  • Please contact us if you do not receive a refund within 14 working days at WhatsApp +6018 353 0335 or shop@madre.my

** Madre Sdn Bhd reserves the right to any final decision