Terms of Service

Last updated: 7 November 2026

This website is operated by Madre Sdn. Bhd. (1357939-U). Throughout the site, the terms “we”, “us” and “our” refer to Madre Sdn. Bhd. By visiting our site or buying from us, you agree to the terms below, together with the policies referenced in them. Please read them before using the site. Our store is hosted on Shopify Inc.

We may update, change or replace any part of these terms by posting changes on this page. Your continued use of the site after a change means you accept it.

1. Online store terms

By agreeing to these terms you confirm that you are at least 18 years of age, or that you are the parent or guardian giving consent for a minor dependent to use this site.

You may not use our products for any unlawful purpose, nor break any law in your jurisdiction, including copyright law. You must not transmit any virus or destructive code. Breaking any of these terms ends your right to use our services immediately.

2. General conditions

We may refuse service to anyone, for any reason, at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted across networks and adapted to technical requirements. Payment card information is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service without our written permission.

3. Accuracy of information

Material on this site is provided for general information only. We are not responsible if it is not accurate, complete or current, and you should not rely on it as your only source when making a decision. The site may contain historical information, which is provided for reference. We may change the contents of the site at any time, but we are not obliged to update it.

4. Changes to the service and prices

Prices are subject to change without notice. We may modify or discontinue the service, or any part of it, at any time without notice, and we are not liable to you or anyone else for doing so.

5. Products and services

Some products are available only online and may be limited in quantity. They can be returned or exchanged only under our Returns & Exchanges policy, and items sold in our Defect collection are governed by our Defect Item Policy.

We have made every effort to display our product colours and images accurately, but we cannot guarantee how they appear on your screen.

We may limit sales of any product to any person, region or jurisdiction, and we may limit quantities. All product descriptions and prices may change at any time without notice. We may discontinue any product at any time.

6. Billing and account information

We may refuse or cancel any order, and we may limit or cancel quantities bought per person, per household or per order. If we change or cancel an order, we may contact you using the email, billing address or phone number given at the time of the order. We may limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information, and to keep it updated so that we can complete your orders and contact you.

7. Optional tools

We may give you access to third-party tools that we neither monitor nor control. They are provided on an “as is” and “as available” basis without warranty of any kind, and we have no liability arising from your use of them. Any use is at your own risk, and you should review the third party’s own terms.

8. Third-party links

Content and services on our site may include material from third parties, and links may take you to sites that are not affiliated with us. We are not responsible for their content or accuracy, and we are not liable for any harm or loss related to them. Please review their policies before transacting, and direct any complaint about a third-party product to that third party.

9. Your comments and submissions

If you send us ideas, suggestions, proposals or other material, whether at our request or not, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium without restriction. We are under no obligation to keep them confidential, to pay for them, or to respond to them.

We may, but are not obliged to, monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone’s rights.

You agree that your comments will not infringe anyone’s rights, will not be unlawful or abusive, and will not contain malware. You may not use a false email address or pretend to be someone else. You are solely responsible for what you submit.

10. Personal information

Your personal information is handled in line with our Privacy Policy, written to meet the Personal Data Protection Act 2010 of Malaysia.

11. Errors and omissions

There may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability. We may correct them, and change or update information or cancel orders, at any time without prior notice, including after you have placed your order. We are not obliged to update information except where the law requires it.

12. Prohibited uses

You may not use the site or its content: for any unlawful purpose; to ask others to take part in unlawful acts; to break any regulation, rule, law or ordinance; to infringe our intellectual property or that of others; to harass, abuse, insult, harm, defame, intimidate or discriminate; to submit false or misleading information; to upload malicious code; to collect or track other people’s personal information; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with the security features of the service. We may end your use of the service for breaching any of these.

13. Disclaimer and limitation of liability

We do not guarantee that your use of the service will be uninterrupted, timely, secure or error free, or that the results obtained from it will be accurate or reliable. We may remove or cancel the service at any time without notice.

Except where we state otherwise, the service and all products delivered through it are provided “as is” and “as available”, without representation, warranty or condition of any kind.

To the extent permitted by law, Madre Sdn. Bhd., our directors, officers, employees, affiliates, agents, contractors, suppliers and service providers are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any product bought through it. Where the law does not allow such exclusions, our liability is limited to the maximum extent permitted.

Nothing in these terms limits any right you have under the Consumer Protection Act 1999 or any other law that cannot be excluded.

14. Indemnity

You agree to indemnify and hold harmless Madre Sdn. Bhd. and our affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by a third party arising from your breach of these terms or your breach of any law or the rights of a third party.

15. Severability

If any provision of these terms is found to be unlawful, void or unenforceable, it remains enforceable to the fullest extent permitted by law, and the unenforceable part is severed without affecting the validity of the remaining provisions.

16. Termination

Obligations and liabilities incurred before the termination date survive the end of this agreement. These terms apply unless and until terminated by either you or us. You may end them by telling us you no longer wish to use our services, or by ceasing to use the site. If we believe you have failed to comply with any part of these terms, we may terminate the agreement at any time without notice, and you remain liable for all amounts due up to that date.

17. Entire agreement

Our failure to exercise or enforce any right or provision does not waive that right or provision. These terms, together with any policies posted on this site, form the entire agreement between you and us, and replace any earlier agreements or proposals, whether spoken or written.

18. Governing law

These terms, and any separate agreement under which we provide services to you, are governed by and interpreted in accordance with the laws of Malaysia.

19. Changes to these terms

You can review the most current version of these terms on this page at any time. We may update, change or replace any part of them by posting the change here. It is your responsibility to check for changes, and continued use of the site after a change means you accept it.

20. Contact

Questions about these terms should be sent to cs@madre.my.

Madre Sdn. Bhd. (SSM 1357939-U)
D-G-11, Plaza CrystalVille, Jalan Vita 1,
Lingkaran Cyber Point Timur, 63000 Cyberjaya, Selangor, Malaysia
Email: cs@madre.my
Phone: +603 8328 2179